SHIPPING POLICY

Thank you for shopping at Black Torch.

This Shipping Policy explains how orders placed through blacktorchmerch.com are processed, shipped, tracked, and delivered.

By placing an order through our website, you acknowledge that you have reviewed and accepted this Shipping Policy, together with our Terms of Service, Privacy Policy, and Return and Refund Policy.

Nothing in this Shipping Policy excludes, restricts, or overrides any consumer right that cannot legally be excluded under applicable law.

1. CONTACT INFORMATION

For questions concerning the shipment or delivery of an order, contact:

Email: hello.servicecustomer@yahoo.com
Website: blacktorchmerch.com

Please include your full name and order number when contacting us.

2. SHIPPING DESTINATIONS

Black Torch offers international shipping to eligible destinations.

Shipping availability may depend on:

• The delivery country or region;

• The selected product;

• Carrier availability;

• Customs restrictions;

• Import regulations;

• International sanctions;

• Local delivery conditions; and

• Fulfilment-provider limitations.

We reserve the right to decline or cancel an order where delivery cannot reasonably or lawfully be completed.

If we cancel an order because shipping is unavailable, any amount paid for the cancelled products will be refunded to the original payment method.

3. ORDER PROCESSING

Orders must be processed before they are transferred to a shipping carrier.

Processing may include:

• Payment authorization;

• Fraud-prevention checks;

• Address verification;

• Product preparation;

• Production or printing;

• Quality-control checks;

• Packaging; and

• Transfer to a fulfilment facility or carrier.

Unless otherwise stated on the relevant product page, the usual processing period is approximately:

3 to 7 business days

Some products may require a longer processing period because they are:

• Made to order;

• Printed on demand;

• Personalized;

• Produced in limited quantities;

• Supplied by a specialist fulfilment partner;

• Temporarily subject to high demand; or

• Dispatched during a holiday or promotional period.

Processing time is separate from shipping and delivery time.

Business days normally exclude Saturdays, Sundays, and public holidays applicable to the relevant fulfilment facility or carrier.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has completed processing and has been transferred to the carrier.

Typical estimated delivery periods are:

United States

Approximately 7 to 15 business days after dispatch.

Canada

Approximately 8 to 20 business days after dispatch.

United Kingdom

Approximately 7 to 18 business days after dispatch.

European countries

Approximately 7 to 20 business days after dispatch.

Australia and New Zealand

Approximately 8 to 22 business days after dispatch.

Other international destinations

Approximately 10 to 30 business days after dispatch.

These delivery periods are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary based on the product, destination, carrier, customs processing, fulfilment location, and external circumstances.

Where a specific or different estimated delivery period is displayed on the product page or during checkout, that estimate will apply to the relevant order.

5. DELIVERY ESTIMATES ARE NOT GUARANTEES

We make reasonable efforts to provide accurate delivery estimates. However, delivery dates displayed on the website, in confirmation emails, or through tracking systems are estimates unless expressly described as guaranteed.

Delivery may be delayed by circumstances including:

• Customs inspections;

• Carrier congestion;

• Severe weather;

• Natural disasters;

• Public holidays;

• Strikes or labor disputes;

• Political instability;

• Security inspections;

• Transportation interruptions;

• Border restrictions;

• Epidemics or public-health measures;

• Incorrect or incomplete addresses;

• Remote delivery locations;

• Failed delivery attempts;

• High seasonal demand;

• Supplier or fulfilment delays;

• Technical failures; or

• Other circumstances beyond our reasonable control.

A delay alone does not automatically mean that an order is lost or that the customer is entitled to an immediate refund.

Mandatory legal delivery rights remain unaffected.

6. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout, unless a free-shipping promotion applies.

Shipping charges may depend on:

• Delivery destination;

• Package weight;

• Package dimensions;

• Number of products;

• Product type;

• Shipping method;

• Carrier availability; and

• Applicable promotional conditions.

The customer must review and approve the total amount displayed during checkout before completing the order.

Shipping charges may be non-refundable after an order has been dispatched, except where reimbursement is required by applicable law.

7. FREE SHIPPING PROMOTIONS

Where free shipping is offered, it is subject to the conditions displayed with the relevant promotion.

A free-shipping offer may be limited by:

• Minimum order value;

• Eligible products;

• Eligible countries;

• Eligible shipping methods;

• Promotional dates; or

• Customer eligibility.

If products are returned and the remaining order no longer meets the conditions for free shipping, the actual shipping cost may be deducted from the refund where permitted by law.

Free shipping does not necessarily mean expedited shipping.

8. SHIPPING FROM MULTIPLE LOCATIONS

Black Torch may work with manufacturers, suppliers, warehouses, and fulfilment providers located in different countries.

Products from the same order may therefore:

• Be processed at different facilities;

• Be shipped from different countries;

• Be assigned different tracking numbers;

• Arrive in separate packages; and

• Be delivered on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all shipping confirmation emails and tracking numbers before reporting an incomplete order.

No additional shipping charge will be imposed solely because an order is divided into multiple packages, unless the customer separately purchases an additional shipping service.

9. ORDER CONFIRMATION

After an order is placed, the customer should receive an order confirmation at the email address provided during checkout.

The order confirmation may include:

• The order number;

• Products ordered;

• Billing details;

• Delivery information;

• Amount paid; and

• Selected shipping method.

Customers must review the confirmation promptly and contact us immediately if any information is incorrect.

An order confirmation confirms that we have received the order. It does not necessarily mean that the order has completed processing or has been dispatched.

10. SHIPPING CONFIRMATION

A shipping confirmation will normally be sent after all or part of an order has been transferred to the carrier.

The shipping confirmation may contain:

• A tracking number;

• A carrier name;

• A tracking link;

• The products included in the shipment; and

• An estimated delivery date.

Tracking information may take several business days to become active after the tracking number is created.

A label being created does not necessarily mean that the carrier has already scanned or transported the package.

11. TRACKING INFORMATION

Customers are responsible for monitoring the tracking information provided for their orders.

Tracking updates are generated by independent carriers and may not always appear immediately or in real time.

Tracking may temporarily show statuses such as:

• Label created;

• Pre-shipment;

• Information received;

• Awaiting carrier pickup;

• In transit;

• Customs clearance;

• Delivery attempted;

• Available for collection; or

• Delivered.

A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving or has been lost.

Customers should allow a reasonable period for tracking information to update before contacting us.

12. CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout.

This includes:

• Full recipient name;

• Street address;

• Apartment, unit, floor, or building number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Email address.

Black Torch is not responsible for delivery problems caused by incorrect, incomplete, outdated, misspelled, or misleading information supplied by the customer, except where applicable law provides otherwise.

13. ADDRESS CHANGES

Customers must contact us immediately after placing an order if they need to request an address correction.

Address-change requests should be sent to:

hello.servicecustomer@yahoo.com

Please include:

• Your full name;

• Your order number;

• The incorrect address; and

• The complete corrected address.

We cannot guarantee that an address can be changed after an order has entered processing, production, fulfilment, or shipment.

Sending an address-change request does not confirm that the address has been changed. The change is effective only after we confirm it in writing.

Once a shipment has been transferred to the carrier, the customer may need to contact the carrier directly to request a delivery modification.

14. INCORRECT OR INCOMPLETE ADDRESSES

Where an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for:

• Additional shipping costs;

• Return-to-sender charges;

• Address-correction fees;

• Carrier charges;

• Storage charges;

• Customs charges; and

• Reshipping costs.

If a package is returned to the sender, fulfilment provider, or another facility, we will determine the available options after the package has been received and identified.

Where legally permitted, any refund may be reduced by non-refundable costs caused by the incorrect or incomplete address.

If the product is no longer recoverable, we may be unable to issue a replacement or refund, except where required by law.

15. CUSTOMS, IMPORT DUTIES, AND TAXES

International orders may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Brokerage fees;

• Customs-processing charges;

• Carrier administration fees; or

• Other local charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Black Torch does not control:

• Whether customs charges will apply;

• The amount of those charges;

• Customs-clearance times; or

• The procedures imposed by local authorities.

Customers should contact their local customs authority for information before placing an international order.

16. CUSTOMS INFORMATION

Customers are responsible for ensuring that the products they purchase may lawfully be imported into the destination country.

Customs authorities may:

• Inspect a package;

• Request identification;

• Request payment of duties or taxes;

• Request additional documentation;

• Delay the shipment;

• Return the shipment;

• Seize prohibited products; or

• Destroy products where permitted by law.

We may provide customs documentation using reasonable product descriptions and declared values consistent with applicable requirements.

We will not intentionally declare a false value or incorrectly describe a shipment to help a customer avoid customs duties or taxes.

17. REFUSAL TO PAY CUSTOMS CHARGES

Refusing to pay customs duties, taxes, or import charges does not automatically cancel an order or entitle the customer to a full refund.

If a package is refused or abandoned because the customer does not pay the required charges, it may be:

• Returned to the sender;

• Held by the carrier;

• Stored by customs;

• Considered abandoned;

• Seized; or

• Destroyed.

Where the package is successfully returned and identified, any refund may be reduced by:

• Original shipping costs;

• Return shipping costs;

• Customs fees;

• Carrier charges;

• Storage charges;

• Handling charges; and

• Other non-recoverable expenses,

to the extent permitted by applicable law.

A refund cannot be guaranteed where the package is abandoned, seized, destroyed, or otherwise not returned.

18. DELIVERY ATTEMPTS

Carriers may make one or more delivery attempts.

Where nobody is available to receive the package, the carrier may:

• Attempt delivery again;

• Leave a delivery notice;

• Deliver to a safe location;

• Deliver to a neighbor;

• Deliver to a building reception;

• Transfer the package to a collection point;

• Hold the package at a local facility; or

• Return the package to the sender.

Customers are responsible for reviewing tracking updates and following the carrier’s instructions.

19. COLLECTION POINTS AND UNCLAIMED PACKAGES

A customer may be required to collect a package from:

• A post office;

• A carrier facility;

• A parcel locker;

• A local collection point;

• A customs office; or

• Another authorized location.

Customers are responsible for collecting packages within the time allowed by the carrier.

A failure to collect a package does not automatically constitute a valid cancellation.

If an unclaimed package is returned, any refund or reshipment will be considered after the package has been received and inspected.

The customer may be responsible for the costs caused by the failed collection, where permitted by law.

20. REFUSED PACKAGES

Customers should not refuse delivery unless instructed to do so by Black Torch.

Refusing delivery does not automatically qualify as an authorized return.

A refused package may be delayed, lost, damaged, abandoned, or returned to a facility that does not process customer returns.

If a refused package is returned and identified, any refund may be reduced by reasonable shipping, carrier, customs, handling, and return costs, where permitted by law.

Customers seeking to return a product should follow the procedure stated in our Return and Refund Policy.

21. DELIVERY TO A SAFE LOCATION OR THIRD PARTY

Depending on the destination and carrier, packages may be delivered to:

• A mailbox;

• A porch;

• A designated safe place;

• A reception desk;

• A concierge;

• A building manager;

• A household member;

• A neighbor;

• A parcel locker; or

• A collection point.

Where the customer has directly authorized the carrier to leave a package in a safe place or with a third party, the consequences of that instruction may be governed by the carrier’s terms and applicable law.

Customers should ensure that their delivery location is secure.

22. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

• Verify the delivery address;

• Check the mailbox;

• Check entrances and safe locations;

• Check with household members;

• Check with neighbors;

• Check with reception or building staff;

• Review any delivery photograph;

• Contact the local carrier; and

• Allow a reasonable period in case the carrier marked the package as delivered before completing physical delivery.

If the package remains missing, contact:

hello.servicecustomer@yahoo.com

Please provide:

• Your full name;

• Your order number;

• Confirmation that the delivery address was checked;

• Confirmation that household members and neighbors were asked;

• Any carrier case or reference number; and

• Any other relevant evidence.

23. NON-RECEIPT INVESTIGATIONS

Before issuing a replacement or refund for an alleged missing delivery, we may reasonably investigate the claim.

The investigation may involve:

• Reviewing tracking records;

• Reviewing delivery photographs;

• Confirming the delivery address;

• Contacting the carrier;

• Contacting the fulfilment provider;

• Requesting geographic delivery confirmation;

• Reviewing customer communications;

• Reviewing prior claims;

• Requesting a signed declaration of non-receipt; or

• Requesting other reasonable supporting evidence.

Customers must cooperate reasonably with the investigation.

An investigation may require additional time because carrier responses are outside our direct control.

Nothing in this section limits any mandatory right concerning undelivered goods.

24. SIGNED NON-RECEIPT DECLARATION

Where appropriate and legally permitted, a customer reporting a missing package may be asked to provide a signed declaration confirming that:

• The package was not received;

• The delivery address was correct;

• No household member or authorized person received it;

• The relevant safe locations were checked;

• Neighbors or building staff were asked where applicable; and

• The information provided is accurate.

A false declaration may constitute fraud and may be provided to the carrier, payment provider, insurer, legal adviser, or competent authority where legally permitted.

25. LOST PACKAGES

A package is not automatically considered lost merely because:

• Delivery is delayed;

• Tracking has not updated recently;

• Customs clearance is taking longer than expected;

• The estimated delivery date has passed; or

• The shipment is temporarily held by a carrier.

A package may be treated as potentially lost after the applicable carrier’s investigation period has passed.

Where a package is confirmed as lost, we will provide an appropriate remedy in accordance with the circumstances and applicable law.

The remedy may include:

• Reshipment;

• Replacement;

• Store credit;

• Partial refund; or

• Full refund.

26. STOLEN PACKAGES

Where tracking and available delivery evidence show that a package was delivered to the correct address, a subsequent theft may be outside our direct control.

Customers should immediately:

• Check all possible delivery locations;

• Contact the carrier;

• Contact building management where applicable;

• Review security-camera footage where available; and

• Report suspected theft to the appropriate local authority where necessary.

We will review such claims reasonably, but a replacement or refund is not guaranteed where the carrier confirms proper delivery, except where applicable law requires otherwise.

27. DAMAGED PACKAGES

Customers should inspect the external condition of a package upon delivery.

If the package appears materially damaged, crushed, torn, opened, wet, or tampered with, the customer should:

• Photograph the package before opening it;

• Photograph the shipping label;

• Photograph all sides of the package;

• Carefully preserve the packaging;

• Photograph the contents; and

• Contact us promptly.

Do not discard the package, product, labels, or included materials until the claim has been reviewed.

28. DAMAGED PRODUCTS

If a product arrives damaged, contact:

hello.servicecustomer@yahoo.com

Your request should include:

• Your full name;

• Your order number;

• A clear description of the damage;

• Photographs of the entire product;

• Close-up photographs of the damage;

• Photographs of the external package;

• Photographs of the internal packaging;

• A photograph of the shipping label; and

• An unpacking video, where available.

Do not use, wash, alter, repair, dispose of, or return the product before receiving instructions, unless doing so is reasonably necessary for safety.

Claims concerning damaged products will be handled under our Return and Refund Policy and applicable law.

29. INCOMPLETE SHIPMENTS

Because orders may be shipped in multiple packages, customers should verify whether additional tracking numbers were issued before reporting missing products.

If all packages have been delivered and an item is still missing, contact us promptly.

Please provide:

• Your order number;

• The products received;

• The allegedly missing product;

• Photographs of the package;

• Photographs of the shipping label;

• Photographs of all products received; and

• An unpacking video, where available.

We may verify the shipment with the relevant fulfilment provider before approving a remedy.

30. INCORRECT PRODUCTS

If you receive a product that is materially different from the product ordered, contact us promptly.

Please provide:

• Your full name;

• Your order number;

• A photograph of the product received;

• A photograph of its label or product code;

• A photograph of the shipping package; and

• A photograph of the shipping label.

Do not use, wash, alter, or return the product until we provide instructions.

An appropriate remedy will be provided in accordance with our Return and Refund Policy and applicable law.

31. SHIPPING DELAYS

If an order has not arrived within the estimated delivery period, customers should first review the latest tracking information.

Customers may then contact us with:

• Their full name;

• Their order number;

• The tracking number; and

• A description of the issue.

We may contact the carrier or fulfilment provider to request further information.

Customers must allow a reasonable period for the investigation and delivery process to continue.

32. HOLIDAY AND PROMOTIONAL PERIODS

Processing and delivery may take longer during:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• Public holidays;

• Major sales;

• Product launches;

• Limited-edition releases;

• Carrier peak periods; or

• Other periods of unusually high demand.

Customers should place time-sensitive orders sufficiently in advance.

Unless expressly guaranteed in writing, we do not guarantee delivery before a birthday, holiday, event, celebration, or other specific date.

33. PRE-ORDERS AND MADE-TO-ORDER PRODUCTS

Some products may be offered as:

• Pre-orders;

• Made-to-order products;

• Print-on-demand products;

• Limited-production products; or

• Products with an extended preparation period.

The expected preparation or dispatch period will be displayed on the product page where applicable.

Any other products purchased in the same order may be held until the pre-order product is ready or may be shipped separately.

Customers should review the applicable product information before purchasing.

34. ORDER CANCELLATIONS BEFORE SHIPMENT

Customers should contact us immediately if they wish to request an order cancellation.

Cancellation requests are not guaranteed after an order has entered:

• Production;

• Printing;

• Supplier processing;

• Fulfilment;

• Packaging; or

• Carrier preparation.

Sending a cancellation request does not automatically cancel the order.

Cancellation is effective only after we confirm it in writing.

Mandatory cancellation or withdrawal rights remain unaffected.

35. SHIPPING CHANGES AFTER DISPATCH

Once an order has been dispatched, we may be unable to:

• Change the delivery address;

• Change the recipient;

• Change the shipping method;

• Redirect the package;

• Stop delivery; or

• Recall the package.

The customer may contact the carrier directly to request available delivery changes.

Any carrier fees associated with a customer-requested modification may be the customer’s responsibility.

36. SHIPPING RESTRICTIONS

We may refuse or cancel delivery of products that:

• Are prohibited in the destination country;

• Are restricted by local import rules;

• Cannot be carried by available carriers;

• Cannot be delivered to the supplied address;

• Are affected by sanctions or trade restrictions;

• Require unavailable documentation; or

• Create a safety or legal concern.

Where an affected order is cancelled before shipment, we will refund the relevant amount paid.

37. MILITARY, REMOTE, AND SPECIAL ADDRESSES

Delivery to military addresses, remote regions, islands, overseas territories, post-office boxes, parcel-forwarding services, hotels, temporary accommodation, or other special locations may:

• Take longer;

• Require a specific carrier;

• Have limited tracking;

• Involve additional charges;

• Be unavailable; or

• Require collection from a local facility.

Customers are responsible for confirming that the selected address can accept the shipment.

38. PARCEL-FORWARDING SERVICES

Customers who use a parcel-forwarding, reshipping, freight-forwarding, or package-consolidation service do so at their own risk, to the extent permitted by law.

Delivery to the forwarding provider may be treated as delivery to the address selected by the customer.

We may be unable to investigate damage, missing contents, or non-delivery occurring after the forwarding provider has received the package.

Customers should review the forwarding provider’s terms and insurance arrangements before using its services.

39. PAYMENT DISPUTES RELATING TO DELIVERY

Customers are encouraged to contact us before initiating a chargeback or payment dispute concerning delivery.

This gives us an opportunity to:

• Review tracking information;

• Contact the carrier;

• Review delivery evidence;

• Correct an address issue;

• Locate another package from a split shipment; or

• Provide an appropriate remedy.

Nothing in this section prevents customers from exercising any lawful right to contact their bank, payment provider, consumer authority, or court.

Where a payment dispute is initiated, we may provide relevant evidence to the payment provider, including:

• Order confirmation;

• Shipping confirmation;

• Tracking records;

• Delivery confirmation;

• Delivery photographs;

• Customer communications;

• Address information;

• Carrier-investigation results; and

• Acceptance of applicable store policies.

40. SHIPPING FRAUD AND ABUSE

We reserve the right to investigate suspected fraud or abuse, including:

• False non-delivery claims;

• False missing-product claims;

• Manipulated photographs or videos;

• Repeated claims involving delivered packages;

• Providing an intentionally incorrect address;

• Claiming multiple reimbursements for the same shipment;

• Refusing to cooperate with a carrier investigation; or

• Providing false information in a non-receipt declaration.

Where legally permitted, relevant evidence may be retained and shared with:

• Payment providers;

• Banks;

• Card networks;

• Carriers;

• Insurers;

• Fraud-prevention providers;

• Legal advisers;

• Courts; or

• Competent authorities.

41. EVENTS BEYOND OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by events beyond our reasonable control, to the extent permitted by law.

These events may include:

• Natural disasters;

• Extreme weather;

• War;

• Civil unrest;

• Terrorism;

• Government action;

• Border closures;

• International sanctions;

• Epidemics;

• Pandemics;

• Customs disruptions;

• Carrier failures;

• Cyberattacks;

• Labor disputes;

• Energy failures;

• Transport restrictions; or

• Supplier interruptions.

Where such an event materially affects an order, we will take reasonable steps to communicate with the customer and provide any remedy required by applicable law.

42. LIMITATION OF THIS POLICY

This Shipping Policy does not exclude or restrict liability that cannot lawfully be excluded or restricted.

Nothing in this policy limits mandatory rights relating to:

• Delivery;

• Product conformity;

• Damaged goods;

• Missing goods;

• Incorrect goods;

• Refunds;

• Cancellation;

• Withdrawal; or

• Consumer remedies.

Where applicable law provides stronger rights than this policy, applicable mandatory law will prevail.

43. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes to:

• Shipping destinations;

• Carriers;

• Fulfilment providers;

• Processing times;

• Delivery methods;

• Customs procedures;

• Operational practices; or

• Legal obligations.

The updated policy will be published on blacktorchmerch.com with a revised “Last updated” date.

The version applicable to an order will generally be the version published when the order was placed, except where a later change is legally required or more favorable to the customer.

44. CONTACT US

For questions concerning processing, shipping, tracking, customs, delivery, or a missing or damaged shipment, contact:

Black Torch
Website: blacktorchmerch.com
Email: hello.servicecustomer@yahoo.com